1. Introduction

Ravila Hospitality Private Limited ("Company", "we", "our", "us") operates this website to offer hotel accommodation and related hospitality services. This Privacy Policy describes how we collect, use, store, and protect your personal information in compliance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable laws in India.

2. Information We Collect

We may collect the following types of information when you use our services:

• Personal Information: Full name, phone number, email address, residential address, government-issued ID (as required for hotel check-in under Indian law).
• Payment Information: Payment method, transaction ID, and related billing information. Payment details such as card numbers are processed securely by Razorpay and are not stored on our servers.
• Booking & Stay Information: Room preferences, check-in/check-out dates, special requests.
• Technical Data: IP address, browser type, device information, and usage patterns (via cookies).

3. How We Use Your Information

We use your information to:

• Process and confirm bookings.
• Facilitate secure online payments through Razorpay.
• Communicate booking confirmations, invoices, and service-related updates.
• Personalize guest experience.
• Comply with legal requirements (including police verification for guests).
• Improve our services and website performance.

4. Payment Processing via Razorpay

• We use Razorpay as our payment gateway partner.
• Razorpay adheres to PCI-DSS standards for secure payment processing.
• We do not store full payment card details. Only Razorpay retains encrypted payment information for transaction processing.

5. Sharing & Disclosure

We may share your personal information with:

• Razorpay for payment processing.
• Government Authorities for legal compliance (e.g., local police guest records).
• Service Providers strictly for business operations (e.g., IT support).

We will never sell your personal information to third parties.

6. Cookies & Tracking

We use cookies for session management, analytics, and improving website functionality. You can disable cookies in your browser settings, but some features may not work.

7. Data Security

We implement SSL encryption, access control measures, and secure servers to protect your data. However, no method of online transmission is 100% secure.

8. Your Rights

You may request:

• Access to your personal data.
• Corrections to inaccurate information.
• Deletion of your personal data (unless retention is legally required).

Requests can be sent to contact@ravilagrandhotel.in.