Effective Date: 11-08-2025
1. Scope
This policy covers all bookings made via our website and paid for using Razorpay.
2. Cancellations by Guests
Flexible Rate Bookings:
- Cancellations made 72 hours or more before check-in: Full refund.
- Cancellations within 48 hours of check-in: 50% refund.
- Cancellations within 24 hours of check-in: No refund
Non-Refundable Bookings:
No refund once booked.
3. Cancellations by Hotel
If we cancel a confirmed booking due to operational issues or overbooking:
- We will issue a 100% refund of the booking amount, processed via Razorpay.
- Alternatively, we may offer a complimentary rescheduling.
4. No-Show Policy
Guests failing to check-in without prior notice will be charged the full booking amount, and no refund will be issued.
5. Refund Process & Timeline
- Refunds are initiated via Razorpay and returned to the original payment method.
- Processing Time: 5–10 business days (may vary based on bank/UPI/card provider).
- We are not responsible for delays caused by banking channels.
6. Force Majeure
No refunds will be issued for cancellations due to events beyond our control (natural disasters, strikes, government restrictions, pandemics), unless mandated by law.
7. Contact for Refunds
Email: contact@ravilagrandhotel.in
Phone: +91-9553300201
